FAQ

1.  What is Dalisay Market?

Dalisay Market is an online platform connecting eco-conscious buyers with local sellers of zero-waste, package-free groceries and sustainable household products. We aim to reduce plastic waste and support small businesses by promoting refillable, reusable, and compostable alternatives.

2.  How does ordering work?

1. Browse products from verified local sellers.

2. Add items to your cart, choosing your preferred packaging or container options.

3. Select your delivery or pickup method.

4. Pay securely via our platform.

3.  What packaging options are available?

Sellers offer options like:

• Refill station pickup (bring your own container)

• Borrow-a-jar system (with refundable deposit)

• Compostable packaging

• Your own reusable containers (for local deliveries)

• Check each product listing for available options.

4.  Where do you deliver?

Each seller lists their delivery areas. Some offer:

• Local delivery within certain cities or barangays

• Pickup options from refill stations or markets

• Nationwide shipping for select dry goods (in eco-friendly packaging)

5.  Can I return containers or jars?

Yes! For products using our “Borrow-a-Jar” system, you can return the jar during your next order or drop it off at partner locations to get your deposit back.

6.  What payment methods are accepted?

We accept:

• GCash

• Bank transfer

• Cash on Delivery (COD, for select locations)

7.  How do I track my order?

You’ll receive real-time updates via SMS, email.

8. How do I become a seller?

For inquiries, please contact us through any of our channels found on our contact page.